Workplace Conflict Management Training & Communication Skills Training for Organisations & Businesses
Daren De Witt of NVC Resolutions offers Workplace Conflict Management Training and Communication Skills training, Nonviolent Communication Training, Team Building, Coaching and Mediation for your organisation or business, to help you to develop a happier, more harmonious and more productive workforce, where high performance and organisational success can be maintained in balance with human & respectful ways of relating.
At NVC Resolutions we use the process known as Nonviolent Communication (NVC), which is one of the world’s leading and most innovative approaches to communication skills and workplace conflict management. NVC provides cutting edge, concrete tools to deal with workplace conflict in all its forms. It is recommended by leading organisational coaches including Anthony Robbins, Jack Canfield, and John Gray. NVC is currently being taught in more than 75 countries worldwide.
Microsoft’s CEO, Satya Nadella, embraces Nonviolent Communication:
“One of Satya Nadella’s first acts after becoming CEO, in February 2014, was to ask the company’s top executives to read Marshall Rosenberg’s Nonviolent Communication, a treatise on empathic collaboration.
“The gesture signaled that Nadella planned to run the company differently from his well-known predecessors, Bill Gates and Steve Ballmer, and address Microsoft’s long-standing reputation as a hive of intense corporate infighting.
“The Microsoft that Nadella inherited was regarded by both Wall Street and Silicon Valley as fading toward irrelevance. Nadella has not only restored Microsoft to relevance; he’s generated more than $250 billion in market value in just three and a half years—more value growth over that time than Uber and Airbnb, Netflix and Spotify, Snapchat and WeWork. Indeed, more than all of them combined. Only a handful of CEOs—names like Bezos, Cook, Zuckerberg—can boast similarly impressive results.
“How Nadella turned things around comes back to the book he had his top lieutenants read, and the culture that took hold from there.
“Nadella’s approach is gentler than his predecessors, Bill Gates and Steve Ballmer. He believes human beings are wired to have empathy, and that’s essential not only for creating harmony at work but also for making products that will resonate. “You have to be able to say, ‘Where is this person coming from?’” he says. “‘What makes them tick? Why are they excited or frustrated by something that is happening, whether it’s about computing or beyond computing?’”
“Nadella also updated Microsoft’s mission statement—once, in Bill Gates’s words, “A PC on every desk and in every home, running Microsoft software”—with a more modern mantra: “To empower every person and every organization on the planet to achieve more.”
“In these times,” he wrote, “to me only two things really matter as a leader. The first is that we stand for our timeless values, which include diversity and inclusion. . . . The second is that we empathize with the hurt happening around us. At Microsoft, we strive to seek out differences, celebrate them and invite them in. . . . Our growth mindset culture requires us to truly understand and share the feelings of another person. . . . Together, we must embrace our shared humanity, and aspire to create a society that is filled with respect, empathy, and opportunity for all.”
Excerpted from https://www.fastcompany.com/40457458/satya-nadella-rewrites-microsofts-code
Daren’s workplace conflict management training will help you and your staff to understand the causes of tension and conflict between people in your workplace. It will equip you with concrete, practical skills to manage conflict effectively as and when it arises. Daren’s communication skills training will enhance the interpersonal skills of your team members or staff.
“EMPAUA is an IT Consultancy and we decided to use NVC to improve our communication and conflict resolution skills so we could cope with both interpersonal problems and difficult clients at the same time. Daren was a great support when we were introducing NVC to our team in London. We have had different NVC workshops in our company but Daren has been the only trainer who really understands how to explain the immense advantage of using NVC in a business context. One can really feel his 20 years of experiences in NVC and coaching. Our London team has recently initiated monthly meetings with Daren to solve interpersonal problems and deepen their skills practice.” – Elena Lange, People Developer / Legal Consultant, EMPAUA
View this video about how a luxury hotel in Costa Rica used Nonviolent Communication to create a ‘culture of peace’ amongst their staff members.
What can NVC Resolutions offer your organisation?
Daren De Witt of NVC Resolutions is a qualified trainer with, and London-based representative of, the Centre for Nonviolent Communication (CNVC). He has been practicing and teaching Nonviolent Communication (NVC) since the year 2000, and mediating and teaching mediation since 1999.
“Daren lead two days of excellent training for our whole organisation, a dynamic, multi service inner city Mental Health Charity. Daren’s mastery of the NVC approach is clearly evident in his ability to work with the wide range of issues and scenarios which arise in our day to day work with clients and also between colleagues. Daren brings humour and warmth into the work, finding useful and highly practical solutions to difficult situations. Our staff are already putting his training into action and with Daren’s help we are looking forward to embedding the NVC approach within our organisation. Highly recommended!” – Simon Heale, Assistant Director, Centre for Better Health, Hackney, London, Sept 2017
Selected comments from staff from the Centre for Better Health charity who attended the training:
“Great training! Valuable tools for a better and deeper connection with others!” – Paulo
“Excellent training, enjoyable and really informative.” – Cara
“Excellent training that is relevant for both my professional and personal life.” – Sarah L
“Great training course, very knowledgeable tutor. Enjoyable and fun. Learnt a lot. Thanks.” – Anonymous
“Extremely enjoyable training. Really well presented. I learnt good tips that can be used in both professional and personal life.” – Daniela.
“Very knowledgeable training, with very insightful observations on the subject.” – Darren
“You might not think you need this training but you will feel better for it!” – Anonymous
“Keep the essentials of communication rolling!” – Keevin
Workplace Conflict Management & Communication Training Programmes:
With the help of our training courses you will be able to:
- Calm staff and clients down when they are angry.
- Express yourself so you’re heard and respected.
- Understand others, and demonstrate that you understand them.
- Build trust, harmony and cooperation in your organisation.
- Learn how to make workplace dialogues, supervisions and meetings more inclusive and constructive.
- Enhance team building initiatives.
- Resolve disputes before they reach a critical level and consume time and financial resources.
- Enhance customer satisfaction and loyalty.
We can tailor our training to the specific needs / objectives of your organisation or business. Our typical workplace conflict management training programmes range from half-day tasters to 3-day courses. We can support your team building initiatives by enhancing the inter-personal communication skills of your teams.
Read on to find out more about the different training programmes that we offer, and to download these in pdf form.
Communication Skills & Workplace Conflict Management Training
We offer 2 levels of training for organisations. We can also tailor trainings to suit your budget and time requirements.
1. Core Communication Skills Training:
Introducing the basic principles of Nonviolent Communication to your workforce:
- Stating clearly what is happening without blame or judgement.
- Building trust by communicating clearly and effectively.
- Connecting with the essential needs which drive behaviour in any situation.
- Understanding and empathising with staff, colleagues, clients or service users.
- Clarifying what others and we want to do in order to work together more productively.
Download our NVC Core Communication Skills 1-day workshop outline here (pdf 138.81kB) .
Download an Overview of the Nonviolent Communication process here (pdf 74.2kb).
2. Workplace Conflict Management Skills for Organisations and Businesses:
Building on the Core Communication skills, on this workshop we will apply the NVC process to workplace conflict situations:
- Understanding the four ways that we hear and respond to others in the workplace.
- Exploring our typical responses to difficult communication in the workplace.
- Understanding the root causes underlying all workplace conflict.
- Learning how to de-escalate anger and aggression in clients and staff.
- What to do when the other person triggers our own anger.
- How to redirect anger towards coalition-building and cooperative outcomes.
- How to create solutions based on safety and respect that work for everyone concerned.
- How to dialogue with someone we are in conflict with, so that we can both hear and be heard by the other person.
Download our One-day Workplace Conflict Management Training outline here (pdf 120.29kb).
Nonviolent Communication Training for Organisations
We can also offer Nonviolent Communication training for your organisation or business. Our preference is to deliver this training over a two day period. However, we are happy to adapt ths training to suit your time and budget requirements.
Download our Nonviolent Communication 2-day workshop outline here (pdf 149.55kb).
Download an Overview of the Nonviolent Communication process here (pdf 74.2kb).
“Nonviolent Communication has been a useful and very effective tool in communicating with the young people that we work with, particularly in Restorative Justice Conferencing. I would highly recommend this training . . .” – Peter Phelps, Restorative Justice Team Manager, Newham Youth Offending Team.
Team Building for Organisations or Businesses
Nonviolent Communication is a very powerful tool for team building. It provides a common language for all members in a team to communicate. It fosters listening, empathy and care in communication. And it provides common tools to resolve conflicts between team members.
Daren specialises in facilitating ‘Clear the Air team meetings’, that support team members to express and resolve frustrations or negative views that they have been holding in relation to one another for varying lengths of time. Facilitated expression of these can re-establish harmony and greatly improve team cohesion and functioning.
Consensus Decision making for Teams
Is your team struggling to make collective decision? Are you wanting to include the views of all team members and come to consensus based decisions, but you keep finding yourselves bogged down in differing opinions that it is hard to reconcile?
Daren has developed a process which combines the communication skills of NVC with sociocratic principles, to enable teams that are struggling to find their way through to agreements that all team members can stand behind. This simple process helps to unblock and allow the flow of decisions that can get your team moving forward again. Contact Daren to discuss this further.
Workplace Mediation for Organisations or Businesses
We offer a confidential workplace mediation service for anyone in your organisation or business experiencing a communication difficulty or breakdown with any other number of individuals. Go to our Mediation page for more details.
Coaching for Organisations or Businesses
We can provide workplace coaching for a single member of your staff or a small group from your organisation or business, coaching them through communication difficulties they encounter, until they have internalised essential communication and conflict resolution skills.
Book Communication Skills or Conflict Management Training
Are you interested in booking us to deliver Communication Skills Training, Conflict Management Training or Nonviolent Communication training for staff at your organisation or business? Simply contact Daren at NVC Resolutions by phoning or emailing us or by filling in the enquiry form at the top right of this page.
Main office: 16 Ainsworth Rd, London E9 7LP. NB This is a postal address only. Daren meets with clients near Liverpool St station on the border of the City of London and Shoreditch.
Tel: 07968 034 828
Email: nvcresolutions [at] gmail.com
Central London location for Conflict Management business training and coaching
Daren can visit you in your organisation to deliver training or coaching for you. He also offers business coaching and training for small groups from a location 6 minutes walk from Liverpool St station in central London. This is very conveniently located for the City of London and also for areas of London that have easy access to Liverpool St station or Shoreditch High St station.
Directions for getting to Daren’s coaching and training venue from nearby parts of the City of London:
City of London
Aldgate, City of London EC3; Bank, City of London EC2; Barbican, City of London EC1; Blackfriars, City of London EC4; Chancery Lane, City of London WC1; Cannon St, City of London EC4; Farringdon, City of London EC1; Moorgate, City of London EC2; Monument, City of London EC3; Liverpool St, City of London EC2; St Pauls, City of London EC2;
Aldgate, City of London EC3
From Aldgate station simply walk up Whitechapel High St and turn left into Commercial St. Walk up Commercial St to Daren’s conflict management training and coaching venue at 147 Commercial St. Journey time walking = 10 mins.
Bank, City of London EC2
From Bank station walk up Threadneedle St. Turn left along Bishopsgate. Then turn right down Brushfield St. At the end of Brushfield St, turn left along Commercial St. Daren’s conflict management training and coaching venue is 2 minutes walk from here, at 147 Commercial St. Total journey time = 15 minutes walking.
Barbican, City of London EC1:
From Barbican station, walk along Beech St, leading into Chiswell St, then Sun St. Walk to the left along Appold St, then turn right into Primrose St. Cross Bishopsgate, then walk through Spitalfields Market and turn left along Commercial St. Daren’s conflict management training and coaching venue is one minute’s walk along, at no 147 Commercial St. Total journey time = 15 minutes walking.
Blackfriars, City of London EC4:
From Blackfriars take the district line to Aldgate East. Coming out of Aldgate East station, walk a few metres along Whitechapel High St and turn left into Commercial St. Walk up Commercial St to Daren’s conflict management training and coaching venue at 147 Commercial St. Total journey time = 20 minutes.
Chancery Lane, City of London W1C:
Take the central line to Liverpool St station. Exit Liverpool St station onto Bishopsgate. Walk left along Bishopsgate for a few minutes, then turn right into Brushfield St. At the end of Brushfield St, turn left along Commercial St. Daren’s conflict management training and coaching venue is a few minutes walk from here, at 147 Commercial St. Total journey time = 15 minutes.
Cannon St, City of London EC4:
Walk up Walbrook to Bank station. From Bank station walk up Threadneedle St. Turn left along Bishopsgate. Then turn right down Brushfield St. At the end of Brushfield St, turn left along Commercial St. Daren’s conflict management training and coaching venue is 2 minutes walk from here, at 147 Commercial St. Total journey time = 20 minutes walking.
Farringdon, City of London EC1:
From Farringdon station take the Circle or Metropolitan line to Liverpool St station. Exit Liverpool St station onto Bishopsgate. Walk left along Bishopsgate for a few minutes, then turn right into Brushfield St. At the end of Brushfield St, turn left along Commercial St. Daren’s conflict management training and coaching venue is 2 minutes walk from here, at 147 Commercial St. Total journey time = 20 minutes.
Moorgate, City of London EC2:
From Moorgate, walk along Finsbury Circus then left along Broomfield St and immediately right along Liverpool St. At the end of Liverpool St walk left along Bishopsgate for 2 minutes, then turn right down Brushfield St. At the end of Brushfield St, turn left along Commercial St. Daren’s conflict management training and coaching venue is 2 minutes walk from here, at 147 Commercial St. Total journey time = 12 minutes walking.
Monument, City of London EC3:
From Monument station, walk up Gracechurch St then along Bishopsgate. 2 minutes past Liverpool St station turn right down Brushfield St. At the end of Brushfield St, turn left along Commercial St. Daren’s conflict management training and coaching venue is 2 minutes walk from here, at 147 Commercial St. Total journey time = 15 minutes walking.
Liverpool St, City of London EC2:
From the exit at Liverpool St station onto Bishopsgate walk left along Bishopsgate for 2 minutes, then turn right along Brushfield St. At the end of Brushfield St, turn left along Commercial St. Daren’s conflict management training and coaching venue is 2 minutes walk from here, at 147 Commercial St. Total journey time = 6 minutes walking.
St Pauls, City of London EC2:
From St Pauls, take the central line to Liverpool St. Or walk along Cheapside to Bank. From Bank station walk up Threadneedle St. Turn left along Bishopsgate. Walk past Liverpool St station for 2 minutes, then turn right down Brushfield St. At the end of Brushfield St, turn left along Commercial St. Daren’s conflict management training and coaching venue is 2 minutes walk from here, at 147 Commercial St. Total journey time = 20 minutes.