Mediation

Mediation for Organisations and Individuals – London UK

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Workplace Mediation
Private Mediation for Individuals

Mediation is a process where an independent third party is invited to work with two or more people to help them reach a constructive resolution to their conflict.

Workplace Mediation for Organisations and Businesses

Download our Workplace Mediation brochure here pdf (Adobe Acrobat Reader required).

Our workplace mediation service for organisations and businesses provides a prompt, discreet and cost effective remedy to workplace conflicts, disputes and disagreements. Our approach at NVC Resolutions is based on the process of Nonviolent Communication™ created by international mediator and peaceworker Marshall Rosenberg. Daren De Witt of NVC Resolutions has been mediating since 1997 and trained with Dr Rosenberg during the years 2000-2006. Daren is also a qualified Nonviolent Communication trainer and coach, as well as a mediator and mediation trainer.

In workplace mediation we support each person invovled in the conflict to:

  • State clearly what is happening without blame or judgement.
  • Build trust by communicating how they are feeling, clearly and non-judgementally.
  • Clarify and express their unmet needs (which underlie the conflict).
  • Listen to and understand the needs of the other party in the conflict.
  • Clarify what all involved want to do cooperatively to resolve the conflict, through agreeing specific strategies.

Summary of the Workplace Mediation Process

Prior to Workplace Mediation:

  • We receive an enquiry from your organisation or business and discuss mediation and your expectations with you.
  • We check that all parties are willing to go to mediation – consent is integral to our way of working.
  • We then agree times to meet with all parties, both separately and together.
  • We ask that a neutral venue consisting of two rooms and a waiting area is made available in readiness for mediation.
  • We provide a detailed schedule for mediation.
  • We can offer 2 mediators who co-mediate, or a single mediator, depending on the length and complexity of the issue.
  • We meet all parties separately for individual meetings so that we can gain an understanding of their issues and the needs at the root of the conflict. Ideally these one to one meetings would take place on a separate day from the mediation itself, to allow all people involved time to reflect on the issues before attending the mediation itself.

During the Workplace Mediation:

  • We meet with all the parties together and support them to express themselves and to hear and understand each others point of view, and come to joint agreement about how they will resolve their issues.
  • If necessary parties to the conflict can ask for a time out break at any stage of the mediation process. This is why an extra room is helpful.
  • At the end of the mediation, we summarise any agreements/understandings reached and send copies, so that all parties can have reference to them.

After Workplace Mediation:

  • We offer ongoing support and follow up as required.
  • We follow up the case after one month to check how it is going and if agreements are still in place.

Length of Sessions:

  • One to one meetings with all parties involved in the conflict typically last for 60 to 90 minutes.
  • The mediation session itself is typically lasts for 2 hours. More complex mediations can last for 3 or 4 hours, generally with a break half way through.
  • Larger mediations involving groups of 3, 4 or more people, may require several sessions of up to 4 hours, depending on numbers and the complexity of the situation.

Why try Workplace Mediation?

Because Workplace Mediation:

  • Is confidential: Only the people in the room together need know what is discussed.
  • Is unbiased: All sides in a disagreement are listened to and their perspective and needs are understood.
  • Is voluntary: It is undertaken in a spirit of willingness to cooperate and seek a joint resolution of the issues.
  • Puts the parties in control: No one is forced to do anything. Agreement is reached consensually.
  • Creates harmony: Because the agreement is reached consensually it is more likely to resolve the issue more permanently, and to re-establish the possibility of working relationships.
  • Is beneficial Workplace Mediation is likely to be considerably cheaper, quicker and less stressful than going to Court or attending a tribunal.

“Mediation can be particularly beneficial where a continuing relationship is necessary – for example in a business case. For some people taking a case to court can appear intimidating, time-consuming and stressful – not to mention costly. Mediation provides an alternative that allows parties to discuss the issues in a less formal environment, to patch up differences and to agree a settlement.”
– Lord Falconer, Secretary of State for Constitutional Affairs – Justice, Rights and Democracy. 9th March 2007 (quoted from www.news.bbc.co.uk)

Interested in Workplace Mediation for your Organisation?

If you would like to receive some mediation support for your organisation or business or would like to discuss this, contact Daren De Witt at NVC Resolutions using the form on our contact page. Or email Daren at nvcresolutions[at]gmail.com. Talk to Daren about any aspect of the training by phoning 07968034828.

If conflict is a very present reality in your work environment you may also be interested in our workplace conflict management training to help you and others in your organisation develop your ability to deal with workplace conflicts as they arise. Go to our Workplace Conflict Management Training page for more information.

Private Mediation for Individuals – London UK

Download our Mediation for Individuals outline here pdf (Adobe Acrobat Reader required).

Mediation can help you if you have a conflict or communication difficulty with somebody and would like support from an independent third party to help work through it to reach a place of mutual understanding and agreement.

Our approach at NVC Resolutions is based on the process of Nonviolent Communication™ created by international mediator and peace worker Marshall Rosenberg. Daren De Witt of NVC Resolutions trained with Marshall Rosenberg between 2000-2006 and has been mediating since 1998. He has been teaching Nonviolent Communication and Mediation since the year 2000.

In mediation we support each party to:

  • State clearly what is happening without blame or judgement.
  • Build trust by communicating how they are feeling, clearly and non-judgementally.
  • Express their unmet needs (which underlie the conflict).
  • Listen to and understand the needs of the other person.
  • Clarify together what both parties want to do in order to resolve their issues and build harmony between them.

What are the benefits of mediation?

  • Mediation is confidential: only those present in the mediation need know what takes place.
  • Mediators are impartiality: the mediators have no vested interest in the outcome and do not take sides.
  • Mediators provide much needed support: when we are in conflict our emotions often get the better of us, and it can be difficult to see the situation objectively. Mediators can help the people involved in the conflict to manage their feelings, express them clearly to other parties involved and also to understand more clearly what is going on for the other parties.
  • You do not relinquish control: neither party in the conflict is forced to do anything. Any agreement reached is voluntarily agreed to by both sides.
  • Mediation is less stressful, more informal and cheaper than going to court. Any agreements reached are not legally binding (though you can take your agreements to solicitors afterwards to be formalised, if both parties wish to.

Why use NVC Resolutions for mediation?

  • Because we use Nonviolent Communication as our approach to mediation. Nonviolent Communication has evolved over 40 years and is a very powerful process to facilitate understanding of self and others. It has been used successfully to resolve conflicts in a wide range of situations, including families, communities and warring groups. Find out more about Nonviolent Communication by clicking on the Nonviolent Communication link in the menu bar above.
  • Daren De Witt of NVC Resolutions has been mediating since 1998, and has experience of mediation in a wide range of situations including neighbours, couples and family members, schools, community contexts and within organisations and teams. He is also a mediation trainer, so he is thoroughly versed in the principles of mediation. He has also been practicing and teaching Nonviolent Communication since the year 2000, which gives him additional ability to support you to work through your issues. Daren also has a number of skilled associates in locations throughout the UK and worldwide that he can call upon to support you.

Summary of the Mediation Process

Prior to Mediation:

  • We receive your enquiry and discuss mediation and your expectations.
  • We check that all parties are willing to attend mediation – consent is integral to our way of working.
  • We meet with the people involved in the conflict separately before meeting with them together. These meetings will preferably take place before the day of the mediation, to allow everyone time to reflect after the sessions and before the mediation itself. Ideally these one to one meetings take place face to face, though talking on Skype or telephone is also possible.
  • We will clarify a venue for the mediation – possibly the home of the people involved in the conflict, or a suitable neutral venue.
  • We can offer a single mediator, or two mediators who co-mediate, depending on the length and complexity of the issues involved.

During the Mediation itself:

  • Our mediator(s) meet together with the people involved in the conflict and support them to express themselves and to hear and understand each other’s point of view.
  • The mediator(s) then support them to come to joint agreement about how they will resolve their issues and move forward.
  • At the end of the mediation, the mediator(s) summarise any agreements/understandings.

Length of Sessions:

  • One to one meetings with the people involved in the conflict are normally one to two hours in length.
  • The mediation sessions will last beween 2 to 4 hours, with a break if they are longer than 2 hours.
  • In some cases, people like to come back for another session at a later date, particularly if they need time to think about the issues discussed and possible ways forward.